Refund Policy Explained
Refund policies are usually written by lawyers, for lawyers. Here's ours in plain English: when you get your money back, how, and what to expect.
The short version
If a product doesn't work as described and the seller can't replace it, you get refunded. Refunds go to your AccLocker balance — instantly, the moment the decision is made. From there you can spend it on another order or withdraw it under the withdrawal policy.
Scenario 1: Dead on arrival
You buy 100 accounts, 30 don't log in, warranty is still open. You open a ticket. The seller replaces the 30. No refund needed — this is the most common outcome and honestly the best one, because you still get what you came for.
Scenario 2: Seller can't replace
Same situation, but the seller is out of stock or unresponsive. Support steps in and refunds the failed portion to your balance. Bought 100 at $0.50, 30 dead → $15 back. The 70 working accounts are yours to keep.
Scenario 3: Nothing delivered at all
Manual-delivery order, seller never sends anything. There's a self-service refund: if an order is still undelivered 30 minutes after payment, a refund button appears on the order page. One click, money back. No ticket needed.
Scenario 4: You changed your mind
Here's the honest part: digital goods aren't returnable like shoes. Once credentials are delivered and visible to you, we can't take them back — so "I don't want it anymore" isn't grounds for a refund. Check the listing details before you pay: warranty length, what's included, delivery type. That's what the compare step is for.
How disputes end
If a ticket deadlocks, either side can escalate. An admin reviews the full conversation and decides: released to seller (product was fine), refunded to you, or occasionally split. The decision is final and both sides are notified.
Timing
- Ticket replacements: usually hours, almost always within the warranty window.
- Balance refunds: instant once decided.
- Escalated disputes: decided within about 3 days.
Bottom line: test fast, ticket early, and the system is firmly on the buyer's side when the product genuinely fails.